Overcoming trust anxiety is a central part of mapping out the customer journey and in this episode I share what I learnt from how one company fixed a broken MacBook Air. The company is e-Fix (https://www.macbook-repairs.co.uk/pages/select-issue) and frankly I recommend both their practice and their service.
I mention some customer journey mapping tools including:
https://creately.com/
totango.com (http://www.totango.com/)
miro.com (http://www.miro.com/)
SEMrush (http://www.semrush.com/)
Media relations all in one platform (https://prowly.com/#a_aid=eastwestpr)
Prowly has everything you need to get your PR work done.
AI Writer - Content writing made easier (https://ai-writer.com/?via=jim69)
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Riverside - Your online recording studio (https://riverside.fm/?utm_campaign=campaign_1&utm_medium=affiliate&utm_source=rewardful&via=jim-james)
The easiest way to record podcasts and videos in studio quality from anywhere. All from the browser.
Get Otter with 1-month FREE Pro Lite (https://otter.ai/referrals/W0ETX90R?fbclid=IwAR22XA6i7rkSJhUYE_05gUeygNvzLLe3gpk6sNt6oA8UmvyGSItlc1YRDPw)
Generate rich notes for meetings, interviews, lectures, and other important voice conversations.
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